The launch of the Service at three General Hospitals namely: Alimosho, Epe and Gbagada General Hospitals increased the numbers of Chartered General Hospitals in the State from 14 to 17.
Speaking at the Launch & Award ceremony on Tuesday, at Alausa, Ikeja, the Medical Director of Alimosho General Hospital, Igando, Dr. Adebajo Madewa, explained that the Service Charter initiative was designed by the State Government to encourage continuous improvement in service delivery by promoting transparency, accountability and responsiveness.
According to him, prior to the official launch of the Service Charter in Alimosho, the Hospital was certified by the Ministry of Health to have met all requisite pre-conditions and also received commendations from patients who seek medical attention from the hospital as a result of noticeable improvement in the hospital’s services.
He said that Service Charter made it possible for the hospital to reduce the waiting time for its patients to between 20 to 30 minutes and also decentralized some of its services like the Laboratory and Registry Services to speedily attend to more patients simultaneously.
According to him, “When the Service Charter was first introduced to this hospital, we conducted a situational analysis where we were able to discover that there was the need for the hospital to provide the staff with what would make their services more efficient and effective before we can expect them to deliver quality services to the citizenry and we achieved this through training, recruitment of more personnel and procurement of more medical facilities and tools”.
“Some other improvements that the Service Charter brought to our hospital is that it has greatly assisted in reducing waiting time. The Electrocardiography, ECG. initially carried out two times in a week, is now done on a daily basis, our X-Ray now operates optimally, and Laboratory tests are now carried out on weekdays and weekends among others,” the Medical Director added.
He advised the Service Charter not lose focus, saying that medical staffs should be trained more on medical knowledge to deliver prompt medical care while members of the public especially those at the grassroots should be enlightened to pay adequate attention to their health and not allow their situations to degenerate before seeking for medical assistance.
The Service Delivery Director of Alimosho General Hospital, Dr. Rafiat Piponsuhu, said the launch of three additional General Hospital complements the desire of the State Government for qualitative and affordable healthcare services for Lagosians regardless of where they live or who they are.
She added that one key area that Service Charter addresses are in fast-tracking quick medical attention, stressing that importance of timeliness in healthcare delivery cannot be over-emphasized.
“The initiative has made our staff be more patient-centered, their attitude to patients has changed greatly and patients are now well-informed about their rights”, the Director declared.
In her remarks, the Complaint Management Officer of the Hospital, Pharmacist Ajayi Abimbola, disclosed that before the introduction of service charter to the hospital, members of the public are always reluctant in accessing health services from Alimosho General Hospital, adding that the situation had since changed with the reorientation of staff on attitudinal change.
She added that the staffs were admonished to always put themselves in the shoes of patients who seek medical services from the hospital and treat them the same way they would love to be treated.